Yes – any cancellation fees are determined by the property and listed in your cancellation policy. You’ll pay any additional costs to the property.
If you have a free cancellation booking, you won’t pay a cancellation fee. If your booking isn’t free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and you’ll pay any additional costs to the property.
Canceling a Non-Refundable booking usually incurs a charge. However, you might have the option to request free cancellation when managing your booking. This sends a request to the property, who may decide to waive your cancellation fee. It’s not possible to change dates for a Non-Refundable booking, though it’s possible to re-book for your desired dates if your waive fees request is successful.
After you cancel a booking with us, you should get an email confirming the cancellation. Make sure to check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, contact the property to confirm they got your cancellation.
You can find this in your booking confirmation.
You’ll find the payment policy in your booking confirmation, in the pricing section. This section also includes a price breakdown and the accepted payment methods.
Only the property can provide an invoice for your completed stay. To receive it quickly, make your request at the property before check-out, or contact them directly.
Properties normally request this to guarantee your booking, and the card is often used to pay when you book. If you don’t need to make a prepayment, then they may hold an amount on your card to make sure it has sufficient funds. This test payment will be returned to you.
It’s very likely, yes. Properties usually accept payment for a stay with a different card or cash. To confirm that paying with a different credit card is okay, contact the property.
It depends on the property’s policy. Additional costs for children, including extra beds/cribs, aren’t included in the reservation price. Contact the property directly for this info.
Be sure to check your email inbox, spam, and junk folders. If you still can’t find your confirmation, go to thetravelerbooking.com/help and we’ll resend it to you.
Additional costs for children, if any, aren’t included in the reservation price. Check with the property directly to see if and when you’ll pay for your child(ren).
You can find the room and property facilities in your booking confirmation.
A double room has 1 double bed and a twin room has 2 single beds. If a room is called a double/twin, it can be set up for either type. The property will do its best to accommodate your needs.
This depends on the property who will do their best to meet your needs but can’t guarantee your request. You can do either of the following: