Cancellations

Can I cancel my booking?

Yes – any cancellation fees are determined by the property and listed in your cancellation policy. You’ll pay any additional costs to the property.

If you have a free cancellation booking, you won’t pay a cancellation fee. If your booking isn’t free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and you’ll pay any additional costs to the property.

Canceling a Non-Refundable booking usually incurs a charge. However, you might have the option to request free cancellation when managing your booking. This sends a request to the property, who may decide to waive your cancellation fee. It’s not possible to change dates for a Non-Refundable booking, though it’s possible to re-book for your desired dates if your waive fees request is successful.

After you cancel a booking with us, you should get an email confirming the cancellation. Make sure to check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, contact the property to confirm they got your cancellation.

You can find this in your booking confirmation.

Payments

Can I pay with a deposit, or prepayment?
Some of our properties require a prepayment (i.e. a deposit) before you stay. This prepayment consist of the total cost of the booking or just part of it. The rest is paid when you stay at the property.
However, for some properties, there is no deposit required. You pay the amount in full when you stay at the property. Be sure to check the payment policies in your confirmation for more details.

You’ll find the payment policy in your booking confirmation, in the pricing section. This section also includes a price breakdown and the accepted payment methods.

Generally, the property is responsible for charging your card. If payment is instead handled by Thetravelerbooking.com, this will be stated clearly in your booking confirmation.
You usually can expect to pay during check-in or check-out at the property. However, there are some exceptions, like properties that require a prepayment for all or some of the total amount. Again, this will be stated clearly in your confirmation and payment policies.
If there’s no prepayment policy, it’s also possible that the property might take a test payment from your card before you stay. This is a temporary hold, that’s used to validate your card and guarantee your booking. Unlike a real charge, this test payment will be returned to your card.
Credit cards are the most widely accepted payment method for properties listed on Thetravelerbooking.com. Many properties also require users to provide a valid credit card to reserve bookings that aren’t paid for in advance.
Online payments
In many countries, Thetravelerbooking.com offers several alternative payment methods (e.g. PayPal, ApplePay, Klarna) in addition to credit cards. In certain markets, Thetravelerbooking.com also offers local payment methods (e.g. Venmo). The availability of digital payment methods may vary by country, region, and/or device used to book. We’ve listed the most common payment methods below.
Flexible payment methods (Buy now, pay later)
In some countries, Thetravelerbooking.com offers flexible payment options via third parties like Affirm, AfterPay, and Klarna. These methods allow travelers to split a payment into multiple installments, or delay payment to a later date. Short-term installment plans (up to 3–4 installments) are typically interest-free, while longer-term financing may include interest.
Available payment methods
The availability of payment methods may vary according to country, currency, region, and/or device used to book.
Credit cards
Global
  • MasterCard
  • Visa
  • American Express
  • JCB
  • Diners Club
  • Discover
  • Union Pay
France
  • Carte Bancaire
Digital payment methods
Global
  • PayPal
  • Apple Pay
  • Google Pay
North America, NZ/AUS, and most EU countries
  • Affirm
  • AfterPay
  • Klarna
China
  • Alipay
  • WeChat Pay
Germany and Austria
  • Sofort Pay Now
The Netherlands
  • iDeal
Nordics/Scandinavia
  • MobilePay
  • Trustly
  • Vipps
Poland
  • Blik
Switzerland
  • TWINT
United States
  • Venmo
In most cases, no action is required from you. As outlined in the payment policy for your booking, this is likely just a prepayment for all or part of the total cost.
If there is no prepayment policy, then the property may have taken a test payment from your card. This is a temporary hold used to guarantee your booking and will be returned to you.
If you still believe the charge is unexpected, you can contact us for assistance. We can only contact the property on your behalf after you submit proof of charge.

Only the property can provide an invoice for your completed stay. To receive it quickly, make your request at the property before check-out, or contact them directly.

Properties normally request this to guarantee your booking, and the card is often used to pay when you book. If you don’t need to make a prepayment, then they may hold an amount on your card to make sure it has sufficient funds. This test payment will be returned to you.

It’s very likely, yes. Properties usually accept payment for a stay with a different card or cash. To confirm that paying with a different credit card is okay, contact the property.

Properties request this to confirm your reservation. You may be pre-authorized* to ensure that your credit card is valid and has sufficient funds. In some cases, your details are used to pay for your stay when you book.
*A pre-authorization is a temporary hold on an amount to ensure your card is valid and has sufficient funds. The amount held will be returned to your account after a certain period of time, depending on the property and your card provider.

Booking Details

Is it possible to get an extra bed or crib for a child?

It depends on the property’s policy. Additional costs for children, including extra beds/cribs, aren’t included in the reservation price. Contact the property directly for this info.

Be sure to check your email inbox, spam, and junk folders. If you still can’t find your confirmation, go to thetravelerbooking.com/help and we’ll resend it to you.

Additional costs for children, if any, aren’t included in the reservation price. Check with the property directly to see if and when you’ll pay for your child(ren).

You can find the room and property facilities in your booking confirmation.

A double room has 1 double bed and a twin room has 2 single beds. If a room is called a double/twin, it can be set up for either type. The property will do its best to accommodate your needs.

This depends on the property who will do their best to meet your needs but can’t guarantee your request. You can do either of the following:

Yes! You can make changes to your booking from your confirmation email or at Thetravelerbooking.com.
Depending on the property’s policy, you can do the following:
 
  • Cancel booking
  • Make a request
  • Change dates
  • Add a meal
  • Edit credit card details
  • Change guest details
  • Select bed type
  • Change check-in/out times
  • Add a room
  • Contact the property
  • Change room type